Refund Policy

1. Eligibility for Refunds

We strive to ensure customer satisfaction with our HR services. Refunds are available under the following conditions:

• A 100% refund will be issued if the service has not yet commenced.
• If the service has already started, refunds are negotiated on a case-by-case basis, depending on costs incurred.
• The specifics of the refund process and conditions are outlined in the individual service agreement between the client and Jonny Bens.

2. Refund Timeframe

The timeframe for requesting a refund for an unused service is regulated by applicable law. Clients may cancel a service before it begins for a full refund.

3. How to Request a Refund

To request a refund, clients must:

• Contact us via any preferred communication method.
• Provide all required details from their service agreement, including proof of payment.

4. Refund Method & Processing Time

• Refunds will be processed to the original payment method.
• The refund request will be reviewed within 3 business days from submission.
• The actual refund transfer time depends on the payment provider.

5. Non-Refundable Cases

• A refund cannot be issued if the service has already been fully provided.

6. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of Canada.

7. Contact Information